Roadside Assistance

Policyholders have access to the following services in the event of a roadside emergency:
  • Flat battery - jump start only (replacement of battery for the member’s account).
  • Flat tyre (help with change of tyre).
  • Keys locked in vehicle (unlocking only).
  • Fuel assistance (limited to five liters per incident).
  • Minor roadside–running repairs (electrical, coil, immobilizer etc).
  • Transmission of urgent messages


Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
  • Mechanical breakdown
  • Electrical breakdown
  • Accident damage

Courtesy Transport

Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination, where the breakdown has occurred within a 100 km radius of your normal place of residence.

Car Rental

If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination.

Vehicle Repatriation

In the event of a member’s vehicle being left for repairs, we will pay for up for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.